ABOUT THE PROJECT:

Our client is an ASX listed company focused on providing quality rental accommodation for independent seniors. Operating across 52 sites spanning 6 states, their IT and technology requirements needed to be robust, centralised and secure. The corresponding support needed to be highly available, with appropriate levels of flexibility to accommodate a distributed workforce. To support their growth strategy, Integrated Solutions were engaged to provide managed services.

PROJECT SUMMARY:

PROJECT NAME: Consulting – Managed Services
DATE: November 2023

TECHNOLOGIES
• 24×7 Endpoint and Networking monitoring
• 24×7 Support
• Client portal access into a centralised ticketing system
• Document Management of IT assets
• Onsite and remote support
• A dedicated Partner Representative
• Monthly account management meetings
• Annual strategy session to support innovation and budget initiatives

DESIGN
• Needs Assessment – An initial discovery exercise was to undertaken to our client’s requirements, challenges and objectives.
• Service Definitions – Clearly define the scope, features and deliverables of the managed service.
• Infrastructure Planning – Assess and plan the necessary technology stack required to deliver a managed service.
• Security and Compliance – Understand compliance with relevant regulations.
• Automation and Tools – Deploy monitoring tools to streamline process and provide proactive monitoring and issue resolution

EXECUTION
• Implementation Plan – Develop a detailed implementation plan, including timelines, milestones and contingencies. Execute the plan in a phased approach to minimise disruptions.
• Testing – conduct thorough end-user testing to ensure the engagement with support was understood and seamless.
• Documentation – Create comprehensive documentation for ongoing support and troubleshooting
• Continuous Improvement – Establish a feedback loop for continuous improvement

RESULT:

Carefully designing and executing a managed service created a holistic and well-optimised system that not only meets current requirements but also positions our client for future growth and adaptability. The expected benefits of consulting from Integrated Solutions have empowered our client, with a nationally distributed staff, to receive timely and effective support. This was important because it allowed the business to focus on their core value of offering a quality service to their customers.