ABOUT THE PROJECT:
Our client is an ASX listed company focused on providing quality rental accommodation for independent seniors. Operating across 52 sites spanning 6 states, their IT and technology requirements needed to be robust, centralised and secure. The corresponding support needed to be highly available, with appropriate levels of flexibility to accommodate a distributed workforce. To support their growth strategy, Integrated Solutions were engaged to provide managed services.
PROJECT SUMMARY:
PROJECT NAME: Consulting – Managed Services
DATE: November 2023
TECHNOLOGIES
• 24×7 Endpoint and Networking monitoring
• 24×7 Support
• Client portal access into a centralised ticketing system
• Document Management of IT assets
• Onsite and remote support
• A dedicated Partner Representative
• Monthly account management meetings
• Annual strategy session to support innovation and budget initiatives
DESIGN
• Needs Assessment – An initial discovery exercise was to undertaken to our client’s requirements, challenges and objectives.
• Service Definitions – Clearly define the scope, features and deliverables of the managed service.
• Infrastructure Planning – Assess and plan the necessary technology stack required to deliver a managed service.
• Security and Compliance – Understand compliance with relevant regulations.
• Automation and Tools – Deploy monitoring tools to streamline process and provide proactive monitoring and issue resolution
EXECUTION
• Implementation Plan – Develop a detailed implementation plan, including timelines, milestones and contingencies. Execute the plan in a phased approach to minimise disruptions.
• Testing – conduct thorough end-user testing to ensure the engagement with support was understood and seamless.
• Documentation – Create comprehensive documentation for ongoing support and troubleshooting
• Continuous Improvement – Establish a feedback loop for continuous improvement
RESULT:
Carefully designing and executing a managed service created a holistic and well-optimised system that not only meets current requirements but also positions our client for future growth and adaptability. The expected benefits of a managed service from Integrated Solutions have empowered our client, with a nationally distributed staff, to receive timely and effective support. This was important because it allowed the business to focus on their core value of offering a quality service to their customers.